Operations & Finance
TTDI, Kuala Lumpur
Our organization is currently seeking a driven, detail-oriented Merchant Service Representative to join our dynamic team. As a part of our team, you will be the forefront of our operation, ensuring that our merchants receive exceptional service that is tailored to their specific needs.
Your primary duty will be to gain a deep understanding of our merchant services and their requirements, leveraging your expertise to build and maintain strong relationships with our merchants. You will handle incoming queries, troubleshoot onboarding and processing issues, and provide bespoke consultations to our merchants, helping them find the most efficient and cost-effective solutions to meet their needs.
In addition to providing solutions, you will have the opportunity to promote our broad range of products and services, making a tangible impact on our company's success. More complex problems will require you to collaborate with our Sales and Operation Leads, presenting an excellent opportunity to learn and grow professionally.
All benefits are subject to final approval.
If you are passionate about customer service and are eager to build a career in the exciting field of fintech and payments, we would love to hear from you.